Return Policy for R and M Flooring Limited (RM Flooring)
To Begin a Return: Please reach out to us at customerservice@rmflooring.ca and provide:
- Your order number;
- A detailed list of items you wish to return, including product codes;
- Photographs of each item intended for return.
Order Return Conditions:
- a) Return requests must be submitted within 30 days from the original delivery date.
- b) Items must be returned in their original packaging and condition—unused, unmodified, uninstalled, and unmarked.
- c) Clearance items and special orders are excluded from our money-back guarantee.
- d) Upon receipt and verification that the items meet these conditions, we will process your refund, less applicable fees.
- e) Returns will not be accepted without photographs verifying the item’s condition.
Return Fees:
- A 20% restocking fee applies to all returns.
- Shipping fees are deducted as follows:
- Parcel delivery: $9.99 + tax.
- Oversized parcel delivery: $35 + tax.
- Scheduled Delivery (pallet delivery): Charges will be provided based on a shipping quote.
Specific Product Conditions: Heat Cables and Thermostats:
- Must be returned in unopened, original packaging with the seal intact to qualify for a return.
Flooring Orders:
- a) Entire orders must be returned; partial returns are not accepted.
- b) A 20% restocking fee plus shipping costs for the return will be deducted from your refund. Pick-up and return shipping will be arranged by RM Flooring, with costs provided in a quote.
For any further questions or clarification on our return procedures, please contact us at the provided customer service email. We are here to ensure your satisfaction and assist with any concerns.
RM Flooring | 1820 Kootenay St, Vancouver, BC V5M 0B1